Program Manager
New
United StatesFull-TimeManager
Salary78,000 - 92,598 USD per year
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Job Details
- Experience
- 5–7 years of experience in healthcare, reimbursement, or patient support program environments; 2–3 years of experience in program management, operations, or team leadership
- Required Skills
- Data AnalysisMicrosoft ExcelComplianceStakeholder managementCRM
Requirements
- 5–7 years of experience in healthcare, reimbursement, or patient support program environments.
- 2–3 years of experience in program management, operations, or team leadership roles.
- Strong understanding of pharmacy and medical benefits, prior authorizations, appeals, and reimbursement processes.
- Excellent analytical, problem-solving, and data interpretation skills.
- Proven ability to manage client relationships.
- Proficiency in Microsoft Office tools (Excel, PowerPoint, Word).
- Experience using CRM or case management systems.
- Ability to manage multiple programs simultaneously.
- Strong written and verbal communication skills.
Responsibilities
- Partner with senior account leadership to oversee program performance and support client engagement.
- Manage day-to-day program operations by guiding supervisors and resolving escalations.
- Monitor KPIs, SLAs, and compliance requirements to ensure consistent delivery.
- Identify operational risks and develop mitigation strategies.
- Drive continuous improvement by refining workflows and SOPs.
- Analyze program data to support forecasting and provide actionable insights.
- Collaborate with QA, Training, IT, and Operations teams for program scalability.
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