Call Center Representative
New
A
Apex SkinDermatology healthcare
Remote position for Ohio residents onlyFull-TimeEntry
Salary17 - 19 USD per hour
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Job Details
- Experience
- One (1) year of experience in a medical office, healthcare scheduling, or call center environment preferred
- Required Skills
- Customer serviceMicrosoft Office
Requirements
- Strong customer service, communication, and interpersonal skills
- Basic computer proficiency including Microsoft Office and email platforms
- Familiarity with EMR systems
- Ability to multitask, prioritize, and remain calm under pressure
- Strong organizational skills and attention to detail
- Must reside in the state of Ohio
- Ability to maintain a quiet, professional, and distraction-free remote environment
- One (1) year of experience in a medical office, healthcare scheduling, or call center environment preferred
- Familiarity with insurance verification processes preferred
- Prior dermatology or specialty healthcare experience preferred
Responsibilities
- Answer inbound patient calls promptly, professionally, and courteously
- Schedule, reschedule, and confirm patient appointments
- Complete patient pre-registration and collect demographic and insurance information
- Verify insurance eligibility using EMR systems and platforms like Optum or Availity
- Maintain accurate patient records while adhering to HIPAA and privacy standards
- Process pre-authorizations and assist with payment collection
- Transmit correspondence and medical documentation securely
- Collaborate with clinical and administrative teams
- Participate in training sessions and team meetings
- Provide temporary support for on-site call center operations as needed
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