Healthcare Virtual Assistant
New
Philippines, US work hoursFull-TimeMiddle
Salary7,920 - 11,640 USD per year
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Job Details
- Languages
- English (At least C1 level)
- Experience
- At least 1-year experience as a Medical Virtual Assistant
- Required Skills
- HIPAA
Requirements
- Bachelor's degree in medical fields or the pharmaceutical-related industry
- At least 1-year experience as a Medical Virtual Assistant
- Excellent English communication skills both written and verbal (At least C1 level)
- Solid understanding of medical terminologies and practices
- Proficient in EHR/EMR systems and ability to troubleshoot common technical issues
- Understanding of healthcare privacy regulations
- Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP
- USB Headset with Noise Cancellation feature
- Working Webcam
- Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps wired connection
- Backup Internet Service Speed: at least 10 Mbps
Responsibilities
- Document new patient and referral intake
- Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers.
- Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems
- Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation.
- Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional.
- Assist in analyzing healthcare data, preparing reports, and maintaining records.
- Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality.
- Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician.
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