Consultative Pharmacy Technician 2, Consumer Engagement
United States; Must reside in one of the following state locations: FL, TX, AZ, OH, 8a-8p EST M-F; potential weekend shifts 8a-6:30p ESTFull-TimeMiddle
Salary43,000 - 56,200 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years customer service, pharmacy benefit, Pharm Tech, or healthcare experience
- Required Skills
- Customer serviceHIPAA
Requirements
- High school diploma or equivalent required.
- 2+ years customer service, pharmacy benefit, Pharm Tech, or healthcare experience.
- Must have an active Pharmacy Technician License (Certified).
- Must reside in FL, TX, AZ, or OH.
- Ability to fulfill Annual Verification of license.
- Ability to provide & maintain satisfactory internet speeds (25 Mbps download/10 Mbps upload).
- Strong verbal communication skills.
- Ability to work in a structured, metric-driven environment.
- Comfortable navigating multiple systems simultaneously.
Responsibilities
- Serve as an expert in mail-order pharmacy benefits, including medication delivery timelines, refill processes, and savings potential.
- Use motivational education techniques to guide and inform members during live calls.
- Accurately assess member needs and offer personalized solutions that prioritize ease, care, and health benefit alignment.
- Navigate systems to identify appropriate enrollment opportunities and execute required steps with accuracy.
- Document member interactions with thoroughness and clarity in accordance with compliance standards.
- Adhere to scripting protocols while maintaining a natural, member-centered conversation style.
- Partners with supervisors and QA teams to continuously improve call quality and meet conversion goals.
- Support special campaigns or seasonal initiatives, such as the Annual Enrollment Period (AEP), as needed.
View Full Description & ApplyYou'll be redirected to the employer's site
