Business Operations Transformation & AI Principal
New
United StatesFull-TimePrincipal
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Machine LearningOperations ManagementData scienceProcess improvementCRMChange ManagementGenerative AI
Requirements
- Bachelor's degree in Computer Science, Engineering, Operations Management, or a related field.
- Post-Graduate education or formal training / certification in Artificial Intelligence, Machine Learning, or Data Science.
- 3+ years of experience in automation and AI technologies.
- 3+ years of experience streamlining and automating sales processes using CRM and other integrated tools.
- People leadership experience.
- Experience improving operational efficiency and reducing manual toil.
- Expertise in navigating matrixed organizations.
- Experience applying AI principles in real-world enterprise environments.
Responsibilities
- Define and lead the automation and AI strategy for Operations.
- Build and manage automation and AI capabilities (RPA, chatbots, agentic AI).
- Promote a prioritized pipeline of automation/AI use cases with measurable impact.
- Operationalize standards, best practices, and governance for automation and AI solutions.
- Partner with Operations leadership to identify pain points.
- Oversee training, communication, and change management for AI/automation adoption.
- Manage process orchestration inventory & maps and measure process effectiveness.
- Report progress and Return on investment to Operations and Auto leadership.
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