Technical Support Specialist
New
N
NeoWorkHealthTech
Colombia, US business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English (B2–C1 level)
- Required Skills
- TroubleshootingTechnical supportEHR
Requirements
- Experience supporting EHR/EMR systems in technical support, implementation, or healthcare IT.
- Familiarity with platforms such as Epic, Cerner, Oracle Health, Athenahealth, eClinicalWorks, NextGen Healthcare, Meditech, Allscripts, or Veradigm.
- Strong troubleshooting and analytical skills.
- Ability to understand and navigate complex healthcare software platforms.
- Excellent written and verbal English communication (B2–C1 level).
- Comfortable explaining technical issues to both technical and non-technical users.
- Experience working with support ticketing systems and documentation tools.
Responsibilities
- Provide Tier 2 technical support for issues escalated from Tier 1 support teams.
- Troubleshoot complex issues related to EHR/EMR platforms, integrations, and user workflows.
- Investigate system errors, configuration problems, and data inconsistencies within healthcare systems.
- Work closely with product, engineering, and implementation teams to resolve technical issues.
- Document troubleshooting steps, solutions, and knowledge base updates.
- Assist customers in understanding system functionality and resolving technical concerns.
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