Customer Support Manager
New
A
ApnaProfessional Networking
IndiaFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English, Hindi
- Experience
- 1 to 3 years
- Required Skills
- Microsoft ExcelCRMCustomer support
Requirements
- 1 to 3 years of relevant work experience in customer support or related fields.
- Graduation is mandatory.
- Proficiency in both English and Hindi.
- Minimum typing speed of 30 words per minute.
- Stable work environment with reliable Wi-Fi (minimum 30 Mbps).
- Availability for rotational shift schedule, including weekends and extended hours.
- Comfort with tools such as Excel, CRM, ticketing systems, Zoom, Google Meet, and Calendly.
- Ability to work in a front-line role for a minimum of 1 year.
Responsibilities
- Handle customer inquiries and provide prompt and accurate responses via calls, emails, and chats.
- Maintain a high level of professionalism and empathy while addressing customer concerns.
- Adhere to a rostered schedule with two rotational weeks off.
- Collaborate with internal teams to escalate and resolve customer issues efficiently.
- Utilize digital tools and chat software effectively.
- Analyze customer problems and propose appropriate solutions.
- Ensure timely resolution and customer satisfaction.
- Work effectively in a team environment and handle escalations.
View Full Description & ApplyYou'll be redirected to the employer's site
