Customer Support Representative
New
F
Fresh PrintsFintech / SaaS
Only for candidates based in India, 8 AM to 5 PM Eastern Standard Time (US)Full-TimeEntry
Salary800 - 900 USD per month
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Job Details
- Experience
- 1+ year of experience in a customer support, customer service, or client-facing role
- Required Skills
- SalesforceTroubleshootingCRMCustomer supportSaaSHubSpotZendesk
Requirements
- 1+ year of experience in a customer support, customer service, or client-facing role.
- Excellent written and verbal communication skills.
- Experience using CRM and support tools such as Salesforce, Zendesk, or HubSpot.
- Strong problem-solving and troubleshooting abilities.
- Keen attention to detail.
- Ability to quickly learn and explain product offerings and platform functionality.
- Highly organized with the ability to manage multiple inquiries.
- Self-motivated team player with a customer-first mindset.
Responsibilities
- Respond to customer inquiries via phone, email, chat, and ticketing systems, providing timely and professional assistance.
- Troubleshoot and resolve customer concerns related to LeafLink’s financial products, retail operations software, inventory management tools, and platform functionality.
- Guide customers on product features, best practices, and workflows to help maximize the value of LeafLink’s solutions.
- Accurately document customer interactions, issues, and resolutions within CRM and support platforms.
- Work closely with internal teams including Sales, Account Management, Product, and Operations to escalate issues.
- Assist customers with onboarding, account setup, payment-related inquiries, and navigation of platform and fintech tools.
- Identify recurring customer concerns and provide feedback to internal teams.
- Consistently meet or exceed support KPIs such as response time, resolution time, and customer satisfaction.
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