Loan Processing Representative
New
Candidates must reside in the state of AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY.Full-TimeEntry
Salary17 USD per hour
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Job Details
- Required Skills
- Customer serviceMultitaskingActive listeningData entry
Requirements
- Prior call center experience is a plus
- Proven background in fast-paced customer service environments
- Exceptional communication and active listening skills
- Proven history of professionalism and empathy in customer interactions
- Proven ability to thrive in a high-volume environment
- Exceptional adaptability and multi-tasking skills
- Comfortable utilizing new technology
- Proven ability to excel in a remote work environment
Responsibilities
- Handle a queue of loan applications, ensuring compliance with established quality standards for processing
- Receive inbound calls from customers regarding their loan application
- Initiate outbound calls to customers to verify details on loan applications and request additional information if required
- Resolve customer issues efficiently through phone, email, or fax communication channels
- Keep customer accounts meticulously updated with accurate information
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