Digital Sales and Service Representative
New
1
1-800 ContactsVision Care
Train and work remotely from approved states (Utah, North Carolina and Texas), MSTFull-TimeEntry
Salary15 - 21 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-3 years
- Required Skills
- Problem SolvingCustomer serviceMultitasking
Requirements
- High school diploma or GED equivalent
- 2-3 years minimum customer service experience
- Typing speed of at least 40 words per minute
- Technical proficiency
- Reliable internet connection (20 mbps download / 10 mbps upload)
- Private, dedicated, distraction-free workspace
- Ability to multitask and prioritize
- Positive, driven, and solution-oriented mindset
- Punctuality and reliability for scheduled shifts
Responsibilities
- Answer 2-3 incoming customer chats concurrently using NICE CXOne
- Consult customers on best value for contact lens purchases
- Reply to incoming emails and MMS
- Engage with manager and team in a virtual environment
- Request prescriptions via phone from eye care providers
- Provide world class customer service
- Identify and resolve customer issues
- Maintain high performance metrics for revenue, quality, and timeliness
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