Implementation & Customer Success Manager
New
A
AvoHealthcare Technology
US - NY Area or Remote; Work from anywhere in the USFull-TimeManager
Salary110,000 - 130,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementData analyticsCustomer SuccessEHR
Requirements
- 3+ years in implementation or customer success in healthcare technology
- Direct exposure to clinical workflows and EHR environments (Epic, Meditech, Cerner, or similar)
- Track record managing accounts through renewals and upsells
- Proven project management skills
- Strong communicator who can adapt register from frontline nurse to CMO
- Comfort with analytics tools and data
- High tolerance for ambiguity
- Willingness to travel occasionally for key launch milestones and customer site visits
Responsibilities
- Own project timelines and task tracking for assigned implementations from contract signature through go-live
- Coordinate pre-launch alignment with key stakeholders, including department chairs, IT leads, and clinical champions
- Deliver go-live training sessions virtually and on-site, adapting content to different clinical audiences
- Travel to customer sites at key launch milestones as needed
- Monitor adoption metrics using Avo’s analytics dashboards and proactively address early warning signs
- Triage inbound support requests, escalating to Solutions Engineering when needed
- Build and maintain implementation resources including project plans, training decks, and customer-facing guides
- Run recurring check-ins with customer stakeholders post-launch to track progress and surface risks
- Own renewal and upsell motions for your accounts, partnering with Sales on expansion opportunities
- Gather structured product feedback from customers and relay it to the Product team
- Document the measurable impact of Avo adoption at each site: usage data, workflow changes, and outcome stories
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