Strategic Customer Success Engineer
New
F
FingerprintFraud Detection
Remote anywhere in the USFull-TimeSenior
Salary180,000 - 204,000 USD per year OTE
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Job Details
- Experience
- 7+ years
- Required Skills
- PostgreSQLSQLJavascriptRESTful APIsTroubleshootingSaaS
Requirements
- 7+ years of experience in a customer success, professional services, or solutions engineering role.
- Strong hands-on JavaScript experience in a professional environment.
- Experience working with RESTful APIs and other web services.
- Strong SQL skills; PostgreSQL experience preferred.
- Familiarity with software development lifecycles and modern API architectures.
- Experience with at least one of our supported SDK languages (Go, Node.js, Python, PHP, C#, Java) is preferred.
- Exceptional troubleshooting skills with the ability to diagnose and resolve complex technical issues independently.
- Excellent communication skills, both verbal and written.
- Proven ability to work cross-functionally with sales, product, and engineering teams.
- Bachelor’s degree in Computer Science, Engineering, or a related field is preferred.
- Proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.
Responsibilities
- Act as the primary technical resource for our largest customers, providing expert guidance on the deployment, integration, and optimization of our products.
- Lead the technical onboarding process for new strategic customers, ensuring a smooth and efficient setup that meets their specific requirements and goals.
- Provide ongoing technical support and troubleshooting to enterprise clients, addressing their concerns promptly and effectively.
- Serve as the voice of the customer within the company, advocating for their needs and working with internal teams to ensure customer satisfaction.
- Partner with clients to align Fingerprint’s roadmap with their priorities while driving broader adoption of our capabilities.
- Build and maintain strong relationships with key technical and business stakeholders within enterprise accounts.
- Monitor and analyze customer health metrics and usage data, leveraging visualization tools to distill insights.
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