Member Outreach Coordinator
New
T
The Periscope GroupHealthcare
We are only accepting applications from candidates residing in Florida, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, or Virginia., Preferred Mountain Standard Time or Pacific Standard Time zonePart-TimeEntry
Salary18 USD per hour
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Job Details
- Languages
- English, Spanish
- Required Skills
- Customer serviceMicrosoft Office SuiteData entry
Requirements
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Previous experience in customer service, healthcare, or related fields is preferred.
- Comfortable spending the majority of the workday making outbound phone calls.
- Strong communication skills (verbal and written), with a professional and empathetic demeanor.
- Proficiency in Microsoft Office Suite.
- Detail-oriented with strong organizational and multitasking skills.
- Able to maintain accuracy and focus in a structured, process-driven environment.
- Demonstrated ability to handle confidential information with discretion and professionalism.
- Able to work independently, take initiative, and contribute within a team.
- Bilingual (English/Spanish) skills are strongly preferred.
- Must have a computer with a working camera and microphone, as well as a reliable home internet connection.
Responsibilities
- Make a high volume of outbound calls daily to members regarding cases received from health plans.
- Collect and verify member information by phone, ensuring accuracy and completeness.
- Accurately document all member interactions and update records in the system before case assignment.
- Perform repetitive outreach and data verification tasks with consistency and attention to detail.
- Address member questions or concerns, escalating to a Client Services Consultant as needed.
- Collaborate with the Client Services team to ensure smooth handoff and thorough information transfer.
- Conduct follow-up calls as necessary to gather outstanding information prior to case assignment.
- Adhere to company policies, procedures, and all data privacy regulations while handling sensitive information.
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