- Make a high volume of outbound calls daily to members regarding cases received from health plans.
- Collect and verify member information by phone, ensuring accuracy and completeness.
- Accurately document all member interactions and update records in the system before case assignment.
- Perform repetitive outreach and data verification tasks with consistency and attention to detail.
- Address member questions or concerns, escalating to a Client Services Consultant as needed.
- Collaborate with the Client Services team to ensure smooth handoff and thorough information transfer.
- Conduct follow-up calls as necessary to gather outstanding information prior to case assignment.
- Adhere to company policies, procedures, and all data privacy regulations while handling sensitive information.
Customer serviceMicrosoft Office SuiteData entry