Senior System Administrator
New
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum 3 years
- Required Skills
- CitrixJiraGoogle Workspace
Requirements
- Minimum 3 years of experience in corporate IT support, system administration, or IT infrastructure roles.
- Strong knowledge of Google Workspace and Active Directory administration.
- Hands-on experience with MDM and endpoint management solutions such as Microsoft Intune, Jamf, or equivalent tools.
- Proven experience supporting both Windows and macOS environments.
- Strong troubleshooting and problem-solving skills across hardware, software, networking, and remote access systems.
- Experience working with VPN technologies, Citrix, and remote access tools.
- Familiarity with ITSM processes and service desk tools such as Jira or similar platforms.
- Strong communication skills and customer-focused mindset.
- Ability to remain calm, organized, and effective in high-priority or fast-paced situations.
- Proactive, detail-oriented, and solution-driven approach to IT operations.
- Intermediate English proficiency (B1 or higher).
- Flexibility to occasionally support office hubs or company events when necessary.
Responsibilities
- Provide technical support to internal employees across a globally distributed remote-first organization.
- Troubleshoot and resolve hardware, software, VPN, Citrix, access management, and system-related issues efficiently.
- Manage user accounts, permissions, and access provisioning through Google Workspace, Active Directory, and related systems.
- Configure, deploy, and support Windows and macOS devices, including operating system installation and device setup.
- Administer and maintain endpoint management and MDM solutions such as Intune, Jamf, or similar platforms.
- Handle and prioritize support requests through Jira or other ITSM/service desk systems while meeting SLA expectations.
- Maintain IT equipment inventory and support corporate hardware lifecycle management.
- Assist with IT operations for office hubs, internal events, and cross-functional technical initiatives when required.
- Collaborate with infrastructure and operational teams to improve internal systems, user experience, and service delivery standards.
- Deliver responsive, customer-oriented support with strong attention to communication, efficiency, and issue resolution.
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