Strategic Account Manager
New
United StatesFull-TimeManager
Salary118,000 - 155,000 USD per year
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Job Details
- Required Skills
- Data AnalysisNegotiationAccount ManagementStakeholder managementCRMSaaS
Requirements
- Proven experience managing and growing strategic enterprise accounts with significant ARR responsibility.
- Consistently achieving or exceeding renewal and expansion targets.
- Strong consultative sales skills with the ability to engage and influence executive-level stakeholders and drive value-based commercial decisions.
- Deep commercial acumen, including negotiation strategy, deal structuring, and long-cycle opportunity management.
- Exceptional forecasting discipline and CRM rigor, ensuring accurate and predictable pipeline and revenue management.
- Strong analytical mindset, leveraging data and insights to guide prioritization, risk identification, and growth opportunities.
- Ability to thrive in fast-paced, high-growth environments with ambiguity and evolving priorities.
- Experience working within or alongside AI-enabled or modern SaaS GTM stacks.
- Strong collaboration skills and a track record of working effectively across cross-functional teams and complex organizations.
- Executive presence and strong communication skills.
- Bachelor’s degree in Business, Marketing, or a related field, or equivalent professional experience.
Responsibilities
- Own the end-to-end renewal and expansion lifecycle across a strategic portfolio of enterprise accounts, ensuring consistent revenue retention and growth.
- Develop and execute account strategies focused on long-term value creation, customer outcomes, and expansion opportunities aligned to business priorities.
- Build and maintain strong, multi-threaded relationships with key stakeholders, including executive sponsors, to strengthen account stability and partnership depth.
- Identify, develop, and close expansion opportunities through value-based selling, proactive engagement, and strategic alignment with customer initiatives.
- Maintain accurate forecasting and pipeline discipline across renewals and expansions, ensuring visibility, consistency, and predictability.
- Proactively identify renewal risks, including adoption gaps, budget shifts, and competitive pressures, and execute mitigation and save strategies.
- Partner closely with cross-functional teams such as Customer Experience, Professional Services, Support, Product, and Executive leadership to ensure successful customer outcomes.
- Capture and share customer insights, adoption trends, and market feedback to inform internal strategy and product development.
- Contribute to scalable best practices that improve renewal readiness, expansion effectiveness, and overall customer lifecycle performance.
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