Customer Success Partner, Mid Market
New
CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum 3 years of experience
- Required Skills
- Data AnalysisAccount ManagementStakeholder managementCustomer SuccessSaaS
Requirements
- Minimum 3 years of experience in Customer Success, Account Management, or a similar client-facing SaaS role.
- Experience in HR Tech, Learning Management Systems, or B2B SaaS environments strongly preferred.
- Strong understanding of Customer Success KPIs, adoption metrics, and retention drivers.
- Ability to interpret customer data and translate insights into actionable success strategies.
- Excellent communication and relationship-building skills with senior stakeholders.
- Strong problem-solving mindset with the ability to understand client needs and pain points deeply.
- Bachelor’s degree or equivalent professional experience.
Responsibilities
- Manage a portfolio of mid-market customers and act as their strategic partner for long-term success and platform adoption.
- Drive onboarding, implementation support, and early engagement to ensure strong product usage and value realization.
- Analyze customer platform usage, performance data, and KPIs to identify risks, opportunities, and expansion potential.
- Build and execute customer success plans aligned with business objectives and learning & development outcomes.
- Lead regular customer engagements, including QBRs, roadmap discussions, and strategic advisory sessions.
- Collaborate with sales, key account managers, and internal experts to support renewals, upsells, and expansion initiatives.
- Identify at-risk accounts and implement proactive retention strategies to minimize churn and improve satisfaction.
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