Customer Success Partner, Enterprise
New
CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- Minimum 3 years
- Required Skills
- Account ManagementStakeholder managementData analyticsCustomer SuccessSaaS
Requirements
- Minimum 3 years of experience in Customer Success, Account Management, or similar SaaS client-facing roles.
- Experience in HR Tech, Learning Management Systems, or enterprise SaaS environments strongly preferred.
- Proven ability to manage complex enterprise accounts and drive adoption across large organizations.
- Strong understanding of Customer Success KPIs, usage analytics, and value-based engagement models.
- Excellent communication and stakeholder management skills, including experience working with senior executives.
- Strong analytical and problem-solving abilities with a consultative, customer-first mindset.
- Bachelor’s degree or equivalent professional experience.
Responsibilities
- Manage a portfolio of enterprise customers and serve as their primary strategic partner for long-term success and expansion.
- Define and execute customer success strategies aligned with organizational learning and development goals.
- Analyze platform usage, adoption metrics, and customer KPIs to identify risks, opportunities, and growth potential.
- Lead executive-level engagements including QBRs, strategic roadmap discussions, and value realization reviews.
- Collaborate with key account managers, product teams, and internal experts to support renewals and enterprise expansion.
- Identify at-risk accounts and implement proactive retention strategies to reduce churn and strengthen engagement.
- Develop and document enterprise-level use cases and success frameworks to drive repeatable impact across clients.
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