Customer Success Partner, Enterprise
New
Canada, RemoteFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3 years of experience in a Customer Success role
- Required Skills
- Account ManagementCustomer SuccessSaaS
Requirements
- 3 years of experience in a Customer Success role
- Experience in an HR Tech or Learning Solution SaaS environment
- Experience working in the SaaS industry
- Knowledge of customer success KPIs
- Strong interpersonal and communication skills
- Ability to analyze client needs and pain points
- Bachelor’s Degree or equivalent
Responsibilities
- Master product and corporate culture
- Manage a portfolio of existing customers and start new projects
- Audit and analyze platform usage to identify opportunities
- Provide L&D industry best practices and customer benchmarks
- Define client L&D roadmaps and strategies
- Develop relationships with key sponsors
- Collaborate with Key Account Managers to expand accounts
- Limit churn by identifying at-risk customers and taking corrective actions
- Develop and share business best practices
View Full Description & ApplyYou'll be redirected to the employer's site
