Customer Success Partner, Mid Market
New
CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3 years of experience in a Customer Success role
- Required Skills
- Account ManagementCustomer SuccessSaaS
Requirements
- 3 years of experience in a Customer Success role
- Previous experience in an HR Tech or Learning Solution SaaS environment
- Previous experience working in the SaaS industry
- Knowledge of customer success KPIs
- Strong interpersonal and communication skills
- Ability to dig into client needs and pain points
- Bachelor’s Degree or equivalent
Responsibilities
- Master product and corporate culture
- Manage a portfolio of existing customers and start new projects
- Audit and analyze platform usage to identify opportunities
- Provide L&D industry best practices and benchmarks
- Define Learning & Development roadmap and strategy with clients
- Identify and document customer use cases
- Build relationships with key sponsors
- Collaborate with Key Account Managers on account expansion
- Manage churn by identifying at-risk customers
- Identify and develop customer advocates
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