Customer Service / Tech Support Representative
New
CanadaFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- Minimum 1 year of customer service or technical support experience
- Required Skills
- Customer serviceTroubleshootingTechnical supportAnalytical thinkingiOS
Requirements
- Minimum 1 year of customer service or technical support experience
- High school diploma or equivalent
- Strong communication skills
- Comfortable working with consumer technology (iOS, macOS, Windows, devices, apps)
- Strong problem-solving and analytical thinking skills
- Ability to multitask effectively
- Proficiency with computers, navigation tools, and digital support systems
- Self-motivated and adaptable
- Ability to work remotely with quiet environment and reliable high-speed internet
Responsibilities
- Handle inbound customer interactions via calls and digital channels
- Troubleshoot hardware, software, and device-related issues using structured call flows
- Document customer interactions, case details, and resolutions in internal systems
- Guide customers through product usage, setup, and issue resolution
- Maintain up-to-date knowledge of supported technologies
- Collaborate with internal teams to escalate complex issues
- Deliver a positive, professional, and customer-focused experience
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