Customer Service Representative
New
Source API remote eligibility restrictions: CanadaFull-TimeEntry
Salary19 - 23 USD per hour
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Job Details
- Experience
- Minimum of one year of customer service experience
- Required Skills
- Microsoft ExcelCustomer serviceTime ManagementData entryPowerPoint
Requirements
- Minimum 1 year of customer service experience in a call center
- High school diploma or equivalent
- Strong telephone etiquette
- Proficiency in computer and data entry skills
- Experience with web-based systems
- Working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Ability to multitask efficiently in a dual-screen environment
- Understanding of call center metrics
Responsibilities
- Handle high volume of inbound phone calls and chats
- Resolve customer issues in a timely fashion
- Produce binders, certificates, policies, and endorsements
- Manage documentation workflows
- Mentor new hires and provide training
- Meet or exceed department call handling and quality metrics
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