Reach

At Reach, we believe that the global ecommerce space is ripe for disruption

Private Company
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Open Positions3

Calgary, Alberta, CanadaFull-TimeFinTech ecommercePosted
  • Respond to customer inquiries via phone and Zendesk
  • Support customers with order tracking, charges, refunds, and disputes
  • Manage tickets efficiently while maintaining strong service quality
  • Meet performance targets across KPIs such as SLA, AHT, and First Call Resolution
  • Utilize Zendesk tools, workflows, and automation features effectively
  • Collaborate with Risk & Compliance and cross-functional teams
  • Support continuous improvement initiatives and adoption of new tools and AI workflows
  • Contribute to a positive, collaborative, and high-performing support environment
Problem SolvingCustomer serviceZendesk
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About Reach

At Reach, we believe that the global ecommerce space is ripe for disruption. We're not just a software platform; our clients think of us as their global ecommerce team. We work closely with our clients to expand their business with experienced legal, financial, compliance, and local-market experts who ensure they step into new markets with certainty and ease. Purposeful Our business is founded upon deep respect for local customs. As the world of retail evolves online, we are dedicated to connecting people to world markets and improving international trade. Our spirit of continuous improvement is a fundamental component of why we do what we do. Responsible Our industry is full of speculative companies that thrive on outside investment, but haven't yet proven that they can operate in the long term. We are a self-sustaining business with a track record that shows we can grow with a focus on clients, not advertising. Accountable We are proud of our team’s dedication to making Reach the best it can be for each of our merchants. You can count on us.

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