Customer Service Representative
New
CanadaFull-TimeMiddle
Salary20 - 22 CAD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- Minimum 2 years of interactive customer service experience
- Required Skills
- Customer serviceTime ManagementMultitasking
Requirements
- Minimum 2 years of interactive customer service experience
- Call center or high-volume service experience preferred
- Hospitality, travel, or loyalty program experience is highly valued
- Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
- High school diploma or equivalent
- Must be located in New Brunswick, Canada
- Fluent (verbal and written) in English
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Private work-from-home environment with reliable hardwired internet
- Ability to pass required background screening
Responsibilities
- Manage inbound customer requests through phone, email, and chat
- Provide accurate and timely support for customer inquiries and service requests
- Assist customers with travel-related or lifestyle loyalty program needs
- Document interactions and manage cases using company systems
- Maintain quality standards while meeting service and performance metrics
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