Senior Manager, Brand Onboarding
New
S
ShopMyDigital Marketing
Remote - USFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 4–6 years of experience in client onboarding, client success, or a related implementation role, with at least 1–2 years managing complex, multi-stakeholder projects independently
- Required Skills
- Project ManagementData AnalysisShopifySaaS
Requirements
- Bachelor’s degree or equivalent experience
- 4–6 years of experience in client onboarding, client success, or a related implementation role
- At least 1–2 years managing complex, multi-stakeholder projects independently
- Demonstrated experience in e-commerce and/or affiliate marketing
- Familiarity with Shopify strongly preferred
- Proven ability to manage a portfolio of accounts simultaneously
- Strong data fluency
- Strong written and verbal communication skills
- Experience identifying systemic issues and driving durable fixes
- Experience working with Enterprise and Premium Brands
Responsibilities
- Own the full brand onboarding lifecycle from post-sale through go-live, managing a mixed Shopify and non-Shopify queue
- Monitor onboarding health at the queue level, tracking timelines and actioning churn risks
- Define quality standards and escalation protocols for onboarding
- Lead large, cross-functional initiatives to improve go-live rates and reduce time-to-value
- Partner with the Director of Product Support on long-term strategy
- Serve as a thought partner and informal mentor to junior team members
- Leverage AI tools and automation to improve onboarding efficiency and surface insights
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