Client Escalations Specialist
New
I
InfoTrack USLegal Services
United States, 8:00 a.m. and 6:00 p.m. Pacific TimeFull-TimeMiddle
Salary24 - 30.5 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years in Customer Support
- Required Skills
- SalesforceProblem SolvingTime ManagementCustomer support
Requirements
- 3+ years in Customer Support, preferably in a Call Center
- Legal services industry familiarity is advantageous
- Proficient in CRM tools and customer support software (e.g., Salesforce, Intercom)
- Excellent written and verbal communication with strong interpersonal skills
- Ability to thrive in a fast-paced environment
- Strong time management and organizational skills with a proactive approach
- Effective collaboration with diverse personalities and skillsets across all organizational levels
Responsibilities
- Act as the primary contact for upper-level support and de-escalate sensitive client situations
- Proactively monitor and resolve problem jobs, prioritizing a high-quality client experience
- Employ problem-solving skills to identify root causes, leveraging all available resources for efficient resolutions
- Maintain accurate records within ServeManager, ensuring adherence to established policies
- Partner with your manager to meet corporate and department goals
- Stay updated on technological advancements to enhance service levels and efficiency
- Assist in the onboarding of new team members
View Full Description & ApplyYou'll be redirected to the employer's site
