L1 Pre-Sales Support

New

India, APAC / EMEA shiftsFull-TimeEntry

Salary not disclosed

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Job Details

2–4 years of experience in Pre-Sales, Product Support, Technical Support, Customer Support, SDR/BDR, or similar customer-facing roles in a SaaS or software company.
Experience handling chat, tickets, outbound follow-ups, or pre-sales conversations.
Strong understanding of APIs, webhooks, automation workflows, or technical product integrations.
Ability to qualify leads and identify customer requirements effectively.
Experience conducting product demos or walkthroughs is preferred.
Excellent verbal and written communication skills in English.
Strong multitasking and prioritization abilities in a fast-paced environment.
AI proficiency is mandatory.
Comfortable working across APAC / EMEA shifts.
Strong problem-solving mindset and customer-first approach.

Engage and convert high-intent leads through outbound follow-ups, warm lead activation, and pipeline engagement activities.
Support the sales team by generating and qualifying outbound leads and building sales pipeline opportunities.
Engage with prospects to understand their use cases, business requirements, pain points, and urgency.
Conduct product walkthroughs and demos for prospective customers.
Respond to customer and prospect inquiries through chat, tickets, and other support channels professionally and efficiently.
Qualify leads based on use case, deal size, urgency, and product fit.
Assist prospects in moving from initial interest to product adoption by providing guidance on platform capabilities and workflows.
Maintain accurate lead and conversation tracking within CRM and ticketing systems.
Collaborate closely with Sales, Product, Onboarding, and Support teams to ensure smooth customer engagement.
Handle multiple customer conversations simultaneously while effectively prioritizing urgent or high-value opportunities.

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