Principal Solutions Architect

New

Remote EMEA. We are primarily focused on applicants authorized to work in the UK, Spain, Germany, Slovakia, Slovenia, or HungaryFull-TimePrincipal

Salary not disclosed

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Job Details

5+ years in a customer-facing technical role such as Solutions Architect, Customer Success Engineer, Site Reliability Engineer, or Senior Support Engineer.
Deep expertise in cloud-native technologies, including Kubernetes, service mesh (e.g., Istio, Cilium), and API gateways and proxies (e.g., Envoy, Gloo Gateway).
1+ years of hands-on experience with AI/ML technologies — LLMs, agentic frameworks, model-serving platforms, or AI infrastructure.
Proven track record managing technical relationships with large, strategic enterprise customers in a post-sales context.
Excellent troubleshooting instincts and the ability to navigate complex, multi-team production environments.
Strong communication and presentation skills.
Comfort with scripting or programming (e.g., Go, Python, Bash) for diagnostics, automation, and reference implementations.
Bachelor's degree in a technical field, or equivalent industry experience.

Serve as the primary technical point of contact for a small portfolio of strategic accounts based in EMEA.
Lead technical issue resolution end-to-end, partnering with Support and Engineering on escalations.
Guide customers as they extend Solo.io products to support modern workloads — including AI and agentic use cases.
Proactively drive product adoption by identifying new use cases.
Consult with customers on architectural best practices, performance tuning, and operational excellence.
Design and deliver tailored training sessions, workshops, and enablement content.
Champion the customer inside Solo.io by translating their needs into actionable feedback.
Partner with the account team to identify and manage technical risk, renewal health, and expansion opportunities.

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