Customer Success Manager
New
F
FlaiAI communications platform
Open to candidates based on the East Coast or willing to work East Coast hours, East Coast hoursFull-TimeMiddle
Salary85,000 - 135,000 USD per year OTE
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Job Details
- Required Skills
- Account ManagementCRMCustomer Success
Requirements
- Proven experience in Customer Success management
- Experience driving adoption and retention in fast-moving environments
- Excellent communication and presentation skills
- Strong CRM management and organizational skills
- High level of ownership and initiative
- Ability to operate effectively in a startup environment with ambiguity
Responsibilities
- Lead implementations from kickoff to go-live across single rooftops and groups
- Drive daily product adoption and measure impact on dealership metrics
- Build and maintain relationships with key dealership decision makers
- Set up and manage weekly check-ins, launch reviews, and QBRs
- Triage and resolve technical issues in coordination with product/engineering
- Create repeatable playbooks for onboarding, training, renewals, and support
- Manage retention and expansion motions
- Translate dealership feedback into actionable product improvements
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