Senior Onboarding Manager
New
Remote - United States or Canada (candidates must be located in the EDT timezone), EDTFull-TimeSenior
Salary125,000 - 152,000 USD per year
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Job Details
- Required Skills
- Project ManagementSalesforceCross-functional collaborationStakeholder managementSlack
Requirements
- Proven experience leading customer onboarding, implementation, or activation programs, ideally for enterprise or strategic accounts
- Strong project management and organizational skills
- Experience working effectively in a remote, distributed environment
- Strong cross-functional collaboration skills
- Exceptional attention to detail and follow-through
- Confidence leading customer conversations, including with executive stakeholders
- Ability to manage multiple priorities in a fast-paced environment
- A thoughtful approach to scaling processes without sacrificing quality
- Strong understanding of the customer lifecycle, from pre-sales through onboarding to steady-state success
Responsibilities
- Own onboarding for dbt Labs’ largest and most strategic customers, driving early adoption and time-to-value
- Guide customers through account setup, aligning on goals, timelines, and best practices
- Build strong relationships with customer stakeholders, including senior executives
- Partner cross-functionally to deliver a cohesive, high-quality onboarding experience
- Help prospective customers determine the right onboarding and services approach
- Adapt and refine onboarding programs to meet regional and segment-specific needs
- Balance speed and scale while maintaining a high-touch, customer-centric experience
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