Director, Fund Administration
New
J
Juniper Square Financial Technology
Americas (USA or Canada)Full-TimeDirector
Salary145,000 USD - 200,000 CAD per year
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Job Details
- Experience
- 10+ years of experience in investor services, fund administration, transfer agency, or related private markets operations; 5+ years of experience leading managers and globally distributed teams
- Required Skills
- Operations ManagementStakeholder management
Requirements
- 10+ years of experience in investor services, fund administration, transfer agency, or related private markets operations.
- 5+ years of experience leading managers and globally distributed teams in a high-growth or complex operating environment.
- Deep understanding of private markets operations across investor onboarding, AML/KYC, capital activity, treasury workflows, and ongoing investor servicing.
- Experience supporting private equity, venture capital, private credit, and/or real asset fund structures across multiple jurisdictions.
- Proven ability to lead operational teams at scale while maintaining strong controls, service quality, and execution consistency.
- Strong operational mindset with experience building processes, improving workflows, and driving organizational scale.
- Ability to manage complexity, prioritize effectively, and create structure in fast-moving or ambiguous environments.
- Strong client management and communication skills with experience engaging senior stakeholders and managing escalations.
- Demonstrated ability to work cross-functionally and influence outcomes.
- Data-driven approach to operational management, reporting, and decision-making.
- Strong people leadership skills with a track record of developing high-performing teams and managers.
Responsibilities
- Lead Managers and globally distributed service delivery teams responsible for investor operations, AML, and treasury workflows across a portfolio of private markets clients.
- Own operational execution and service quality across the full investor lifecycle, including onboarding, AML reviews, capital activity, account maintenance, and treasury-related processes.
- Drive accountability, performance management, talent development, and succession planning across multiple teams and managers.
- Oversee client delivery across complex fund structures and strategies, including private equity, venture capital, private credit, and real assets funds operating across global jurisdictions.
- Partner directly with client stakeholders and senior leadership to manage escalations, strengthen relationships, and support long-term client success.
- Lead capacity planning, workforce management, and resource allocation efforts across global teams to support growth and operational scale.
- Identify opportunities to improve workflows, controls, automation, and operational efficiency while maintaining a strong client and investor experience.
- Partner cross-functionally with Product, Fund Accounting, Customer Success, and Sales to support platform evolution, operational readiness, and scalable service delivery.
- Establish and monitor KPIs tied to service delivery, operational health, utilization, and client outcomes.
- Help evolve and strengthen the Investor Services operating model as the business continues to scale across clients, products, and jurisdictions.
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