Solutions Engineering Manager
New
Z
Zip Co LimitedFintech BNPL
Remote-first opportunity for US-based employeesFull-TimeManager
Salary170,000 - 180,000 USD per year
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Job Details
- Experience
- 8+ years of experience in Solutions Engineering, Technical Account Management, Sales Engineering or Integration Engineering, with at least 3 years in a people management role
- Required Skills
- People ManagementRESTful APIs
Requirements
- 8+ years of experience in Solutions Engineering, Technical Account Management, Sales Engineering or Integration Engineering.
- At least 3 years in a people management role leading client-facing technical teams.
- Experience building and scaling Solutions Engineering or merchant integration functions.
- Technical fluency in payments (Stripe, Adyen, Paypal, Square, Fiserv).
- Proficiency with APIs, SDKs, and e-commerce platforms (Shopify, WooCommerce, Salesforce Commerce Cloud, Magento, BigCommerce).
- Proven track record of managing enterprise merchant or partner relationships at a senior level.
- Experience designing and operationalizing team-level delivery frameworks (sprint planning, backlog refinement).
- Strong commercial instincts and cross-functional leadership skills.
- Experience with developer portal strategy, technical documentation standards, and self-serve integration tooling.
- Hands-on experience adopting or scaling AI tools and automation.
- High-adaptability leadership style and builder's mentality.
Responsibilities
- Lead and scale an agile scrum engineering team.
- Own the full technical lifecycle from pre-sales solution design through integration delivery, and post-launch support.
- Design playbooks, standards, and escalation frameworks for merchant integration.
- Synthesize merchant insights to drive product and platform decisions.
- Build and maintain organizational expertise in payments and BNPL.
- Coach the team to engage with C-level stakeholders.
- Transform integration bottlenecks into structured process improvements.
- Own the strategy and execution of the developer portal and documentation experience.
- Set the direction for AI tooling adoption across the function.
- Bridge Sales, Product, and Engineering to ensure commercial ambitions are technically grounded.
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