Process Manager Energy Resource & Marine
New
United States, Costa RicaFull-TimeManager
Salary60,000 - 68,000 USD per year
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Job Details
- Languages
- English, Spanish, Portuguese
- Required Skills
- Project ManagementOperations ManagementMS OfficeChange Management
Requirements
- Proven experience in ERM, marine, offshore, or crew travel environments
- Project management and/or implementation experience
- Ability to apply technology as an enabler to process improvement
- Proficiency in GDS Amadeus
- Subject matter expert in Agency Operations, Call Center principles, or Automation/Technology
- Demonstrated skills in MS Office tools, Word, PowerPoint, Excel - Access, MS
- Excellent oral and written commercial English and Spanish/Portuguese communication skills
Responsibilities
- Analyze business issues, document business requirements, work to find the best solution and best practice
- Monitor and track the status of each initiative, engage appropriate local resources, and escalate as needed to ensure initiative success
- Serve as liaison point between the account, the region, and the project team
- Ensure appropriate required documentation is delivered and reviewed by relevant stakeholder teams
- Confirm appropriate technical feasibility and compliance documentation is delivered by stakeholder teams
- Support the Operations team where appropriate
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