Customer Service Representative
New
PhilippinesFull-TimeEntry
Salary12,480 USD per year
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Job Details
- Languages
- English
- Required Skills
- Customer serviceMicrosoft OfficeCRM
Requirements
- Strong verbal communication skills in English (clear and neutral accent required).
- Friendly, professional, and customer-oriented attitude.
- Previous customer service experience preferred (construction, repair, or service industry experience a plus).
- Excellent organizational and multitasking abilities.
- Basic computer proficiency (Microsoft Office, email, CRM systems).
- Trainable, reliable, and able to work independently.
Responsibilities
- Provide status updates to clients regarding their roofing or repair projects.
- Answer inbound calls promptly and professionally, addressing client inquiries or concerns.
- Maintain detailed records of client communications and project updates.
- Coordinate with project managers and office staff to ensure accurate client information.
- Organize and update digital files, reports, and contact lists.
- Support administrative tasks and follow up on open items as needed.
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