Customer Success Manager
New
United StatesFull-TimeMiddle
Salary94,000 - 122,000 USD per year
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Job Details
- Required Skills
- Data AnalysisClient relationship managementCustomer SuccessGoogle Sheets
Requirements
- Familiarity and prior experience with standard concepts, practices, and procedures within the fulfillment ecosystem
- Proven ability to work independently and meet deadlines
- Passion for customer experience with a demonstrated track record of going above and beyond
- Prior experience in supply forecasting preferred
- Strong attention to detail along with excellent research skills
- Strong organizational skills and the ability to manage multiple tasks simultaneously
- Strong understanding of Google Sheets, Docs and similar tools
- Excellent written and verbal communication skills
- Collaboration skills to work effectively with cross-functional teams
- Familiarity for card collecting and trading, with prior experience in the field being highly desirable
Responsibilities
- Maintain acquisition and delivery schedules for repack customers post-launch
- Forecast future client orders for Vault Operations readiness
- Create check-ins for each client to maintain progress towards each series
- Highlight new opportunities for product growth with each client
- Suggest target high-value inventory to build around repack series
- Coordinate with client to adjust PSA offers campaigns to match inventory pacing needs
- Monitor social media on audience feedback for each product
- Review with Vault Operations team on all box supply refill needs
- Work with data team to monitor client health
- Work with finance and accounting to align on client reporting and invoicing
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