Enterprise Customer Success Manager
New
United StatesFull-TimeManager
Salary90,000 - 110,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementJiraCustomer SuccessConfluenceHubSpotHIPAA
Requirements
- 7+ years of experience in Customer Success, Enterprise Account Management, or a similar role.
- Preferably within healthcare SaaS.
- Demonstrated success managing large enterprise or government accounts.
- Experience leading, hiring, onboarding, and developing customer success or account management teams.
- Strong program and project management skills.
- Experience delivering multi-site implementations.
- Excellent communication skills with executive presence.
- Experience engaging C-suite and public sector stakeholders.
- Experience with customer success tools (e.g., HubSpot, JIRA, Confluence).
- Knowledge of HIPAA, DEA compliance, and electronic medical records (Epic, Cerner, Meditech) is strongly preferred.
Responsibilities
- Serve as the primary strategic owner of the State Contract.
- Manage relationships with stakeholders including State agency leadership and provider executives.
- Own full-stack customer success support across software, hardware, and services.
- Lead large-scale program deployments, implementations, and go-live execution.
- Drive enterprise adoption and outcomes across the provider network.
- Deliver executive-level communications including QBRs and performance reporting.
- Lead and manage a team of 1–3 In-State Customer Success Managers.
- Partner with the CCO on recruiting, onboarding, and training team members.
- Identify and implement operational improvements to scale customer experience.
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