Customer Success Manager (Brand Protection)
New
Fully remote position within the United States.Full-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisAccount ManagementStakeholder managementCustomer SuccessSaaS
Requirements
- Proven experience in Customer Success, Account Management, or Brand Protection roles.
- Strong client-facing experience with the ability to manage challenging conversations and high-pressure stakeholder environments.
- Understanding of intellectual property, enforcement ecosystems, or willingness to learn.
- Strong analytical skills with the ability to interpret complex data.
- High emotional intelligence.
- Strong technical agility with experience using SaaS platforms and data tools.
- Excellent communication and storytelling skills.
- Strong organizational skills.
Responsibilities
- Own end-to-end customer relationships, serving as the primary strategic advisor and ensuring long-term success across brand protection programs.
- Develop, implement, and continuously optimize tailored brand protection strategies that meet and exceed client objectives and KPIs.
- Lead quarterly business reviews and strategic sessions, translating enforcement data into clear insights, ROI narratives, and actionable recommendations.
- Act as the bridge between clients and internal teams, coordinating with operations, delivery, legal, and technical functions.
- Manage escalations and high-pressure client situations with professionalism.
- Identify growth opportunities within accounts to support renewals and expansion.
- Contribute to industry knowledge by staying informed on IP enforcement trends, counterfeiting risks, and emerging technologies.
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