Outbound Technical Support Representative
New
Remote work opportunity within the continental United States., Eastern Time (EST)Part-TimeEntry
Salary23 - 27 USD per hour
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Job Details
- Required Skills
- PythonData AnalysisMongoDBCustomer serviceTroubleshootingTechnical supportSaaS
Requirements
- Strong technical aptitude and comfort working with software tools and technical systems.
- Familiarity with executing Python scripts and performing basic scripting tasks.
- Knowledge of MongoDB, including ability to run and interpret basic “find” queries.
- Reliable high-speed internet connection and ability to work effectively in a remote environment.
- Strong communication skills with the ability to demonstrate professionalism, active listening, and meeting etiquette.
- Customer service mindset with a focus on responsiveness, accuracy, and problem resolution.
- Willingness to learn proprietary SaaS tools related to patient privacy and diversion management.
- Availability to work part-time hours during standard Eastern Time (EST) business hours.
Responsibilities
- Diagnose, troubleshoot, and resolve customer technical issues in a timely and structured manner to ensure uninterrupted service.
- Interface with customers and external vendors to investigate and mitigate data delivery and system-related issues.
- Document troubleshooting steps, resolutions, and escalation details to maintain accurate support records and knowledge sharing.
- Escalate complex technical issues to appropriate internal teams when necessary, ensuring proper follow-through and resolution.
- Support additional technical tasks and customer service needs as required by ongoing projects and operational priorities.
- Maintain strong communication with customers, ensuring clarity, responsiveness, and a positive support experience.
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