Senior Credit & Collections Analyst
New
F
FigmaSaaS
This is a full time role that can be held from one of our US hubs or remotely in the United States.Full-TimeSenior
Salary50.5 - 73.6 USD per hour
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisMicrosoft ExcelProcess improvementNetSuite
Requirements
- 5+ years of experience in AR / Collections in a SaaS or high-growth environment
- Strong understanding of Quote-to-Cash processes
- Hands-on experience with NetSuite, Stripe, Tesorio, or similar tools
- Proven experience improving collections performance and driving cash flow outcomes
- Experience supporting month-end / quarter-end close
- Strong analytical skills with proficiency in Excel and data analysis
- Ability to operate independently and prioritize effectively in a fast-paced environment
Responsibilities
- Own end-to-end collections operations for an assigned book of business: aging management, dunning, dispute resolution, and escalation strategy
- Monitor and drive improvement in AR KPIs (DSO, ADD, CEI, % current, bad debt)
- Partner with Revenue, Sales, CS, and Finance to resolve billing and payment issues
- Support month-end and quarter-end close, ensuring AR-related activities land accurately and on time
- Direct and mentor offshore collectors — set priorities, QA work, run cadence
- Manage and improve cash application, refund, and write-off processes
- Identify and implement automation and AI opportunities across the AR stack
- Prepare reporting and provide insights to leadership on AR performance and cash flow trends
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