Customer Support Associate
New
D
DotmaticsScientific Software
Remote - CanadaFull-TimeMiddle
Salary25.88 - 35 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Account ManagementCustomer SuccessZendesk
Requirements
- 5+ years of customer support, customer success, or account management experience in a software environment
- Hands-on experience with Zendesk or a comparable support/ticketing platform
- Demonstrated ability to manage customer cases end-to-end
- Background in sales support, account management, or customer success
- Experience supporting technical or scientific software products
- Remote work track record showing reliable availability and proactive communication
Responsibilities
- Own resolution of incoming and escalated support cases including basic product troubleshooting, license transfers, account setup, software installation and activation, quoting and order processing
- Partner with Sales on compliance, quoting, and order processing for key accounts
- Work across multiple software products and support platforms
- Collaborate with Finance, DevOps, Product, and Quality Assurance to drive timely, complete resolution of technical and account-level issues
- Lead projects tied to payment collections, customer intelligence, account data hygiene, and content campaigns
- Track and actively manage the health of your customer accounts/engagements
- Surface customer feedback and product gaps to the Product team
- Partner with QA on new feature testing, bug reproduction, and cross-team communication
- Identify and close gaps in support and training/knowledge base content
View Full Description & ApplyYou'll be redirected to the employer's site
