Customer Support Associate
New
This role can be based anywhere in the United States or Canada., working across time zonesFull-TimeEntry
Salary22 - 27 CAD per hour
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceCustomer serviceTime ManagementMS OfficeTechnical supportCRMCustomer Success
Requirements
- 2+ years of customer service experience, preferably in healthcare or software, or a Bachelor's degree
- Passionate about delivering world-class customer experience
- Excellent verbal and written communication skills; comfortable handling calls, emails and live chats
- Knowledge of Salesforce or other CRMs, MS Office and Google Business Apps
- Remain cool under pressure
- Extremely strong attention to detail, yet able to explain complex concepts in simple, friendly terms
- Able to juggle many technical and administrative tasks simultaneously and accurately
- Be organized, ahead of schedule, communicative, and accountable
- Ability to speak out, take initiative, and challenge the status quo
Responsibilities
- Respond to all inbound support inquiries via email, phone, and live chat
- Educate customers on how to fully utilize the platform
- Foresee future challenges by assessing the unique needs of each client and their account
- Promote and upsell other product offerings within the GoodTherapy platform
- Assist the Support team with onboardings, support calls, and possibly other short-term projects when needed
- Support the technology team with context and feedback on product improvements and changes
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