Field Support Specialist
New
United States, 9:00 AM – 6:00 PM ETFull-TimeMiddle
Salary44,000 USD per year
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Job Details
- Required Skills
- Microsoft OfficeTrainingTroubleshootingProcess improvementCustomer supportGoogle Workspace
Requirements
- Strong communication skills, both written and verbal, with the ability to explain complex processes clearly.
- Ability to learn quickly and adapt in a fast-paced, evolving environment.
- Confidence in decision-making within established guidelines and training frameworks.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Proficiency in Microsoft Office and Google Workspace tools.
- Experience in customer support, call center, or ticketing system environments is a plus.
- Strong problem-solving mindset with resourcefulness and attention to detail.
- Ability to remain calm, patient, and professional under pressure.
- Collaborative, team-oriented attitude with a strong focus on helping others succeed.
- Comfortable working full-time remote (9:00 AM – 6:00 PM ET, Monday–Friday).
Responsibilities
- Serve as a primary support liaison between home office teams and field sales representatives, ensuring clear and timely communication.
- Coach and train Area Directors on company processes, systems, and best practices through phone and virtual sessions.
- Respond to a high volume of inquiries, concerns, and operational questions from both internal teams and clients via phone and email.
- Provide real-time troubleshooting and problem resolution while maintaining a calm, service-oriented approach.
- Support inbound phone coverage as part of a shared team responsibility to meet staffing needs.
- Collaborate with design and operational teams to clarify workflows and help field teams understand administrative and production processes.
- Identify opportunities to improve efficiency and proactively reduce reactive support needs.
- Work both independently and collaboratively to ensure consistent service delivery and support quality.
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