Field Support Specialist
H
Hiring at N2Publishing
Across the country, 9:00 am to 6:00 pm ETFull-TimeMiddle
Salary44,000 USD per year
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Job Details
- Required Skills
- Problem SolvingMicrosoft OfficeCoachingCustomer supportGoogle Workspace
Requirements
- Ability to learn quickly with a desire to grow.
- Confidence in making decisions based on your knowledge and training.
- All-star communication skills, both over the phone and in email.
- Knowledge of Microsoft Office products and Google Workspace.
- Resourcefulness and adaptability in an environment of change.
- Ability to work calmly with fast-paced deadlines.
- Previous call center experience & ticketing software knowledge preferred.
- Have a “we, not me” attitude.
- Truly enjoy helping others.
Responsibilities
- Assist Area Directors develop their skills while building one-on-one relationships with them.
- Train Area Directors in our processes and procedures via phone conferences.
- Respond to a steady stream of questions, concerns, complaints, and everything in between via phone and email with both Area Directors and their advertising clients.
- Work both individually and within a small, close-knit team to solve problems.
- Answer incoming phone calls to cover current staffing pattern needs.
- Brainstorm and implement ways to be proactive in your role to reduce reactiveness in engaging with Area Directors.
- Collaborate with our Design team to help Area Directors understand our design process and administrative tasks.
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