Client Success Manager
New
IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisAccount ManagementStakeholder managementChange ManagementCustomer Success
Requirements
- Bachelor’s degree in Business Administration, Healthcare Administration, or equivalent.
- 3+ years of experience in account management, client success, or sales.
- 3+ years of experience in Healthcare IT (HIT) vendor environments.
- 3–5 years of healthcare industry experience, ideally in ambulatory or health system settings.
- Proven track record of managing complex client relationships and driving retention.
- Knowledge of change management, healthcare workflows, and business operations.
- Excellent communication, presentation, and stakeholder management skills.
- Strong analytical thinking and structured execution mindset.
- Ability to manage multiple accounts in a fast-paced environment.
- Self-driven and comfortable working with limited supervision.
Responsibilities
- Serve as the primary point of contact for a portfolio of small to mid-market healthcare clients.
- Drive client success through digital engagement, lifecycle programs, and data-driven outreach strategies.
- Collaborate with internal stakeholders to define goals and support annual planning.
- Manage governance and operational reviews to ensure delivery against commitments.
- Monitor client health indicators including adoption, satisfaction, and risk factors.
- Identify expansion opportunities within existing accounts.
- Conduct regular business reviews and performance tracking.
- Act as the voice of the customer for Product and cross-functional teams.
- Support continuous improvement of digital engagement models.
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