Dispatch Representative
New
United StatesFull-TimeEntry
Salary14.5 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer service
Requirements
- High-speed Internet via wired Ethernet connection (no Wi-Fi, Satellite or Hot spot)
- Upload speed of 25 Mbps
- Download speed of 50 Mbps
- Internet provider must be highly stable with 1% or less packet loss
- Must have available cell phone or tablet with Android 8.0+ or iOS 14+
- Must install Microsoft Authenticator (MFA) Application
- Must live in the State of South Carolina
- Skilled in Windows programs
Responsibilities
- Monitor technician availability and job queues throughout the day.
- Assign and track field jobs using dispatch platforms and outage tools.
- Respond to Priority 1 and 2 alarms, escalations and fallout from missed appointments.
- Communicating ETA’s and Job updates to internal teams and customers.
- Document job status and actions in Teams, email, and tracking systems.
- Collaborate across shifts to ensure smooth handoffs and continuity.
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