Sr. Technical Account Manager
New
CanadaFull-TimeSenior
Salary115,000 - 160,000 CAD per year
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Job Details
- Experience
- 3+ years of Customer Success/Support/Technical Account Management experience
- Required Skills
- PythonRESTful APIsLinuxTechnical supportCustomer SuccessSaaS
Requirements
- Bachelor’s Degree or equivalent experience.
- Experience working with Windows Server Operating Systems.
- Knowledge of enterprise web technologies, security and cutting-edge infrastructures.
- Excellent customer service skills and ability to quickly establish technical credibility.
- Excellent communication skills, written and verbal.
- Proven problem-solving skills.
- Ability to travel up to 25%.
- Commitment to customer success.
Responsibilities
- Serve as primary technical contact and augment our customer support teams.
- Onboard new customers to the CrowdStrike platforms.
- Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices.
- Serve as customer advocate with internal CrowdStrike stakeholders.
- Research customers’ technical issues in a timely manner and follow up with recommendations and action plans.
- Maintain control of the overall resolution for any escalated case.
- Create knowledge base content to capture new learning.
- Identify renewal risk and collaborate with internal teams to remediate.
- Support the sales teams in identifying account expansion opportunities.
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