Reverse Supply Operations (RMA) Analyst
New
IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisTroubleshootingProcess improvement
Requirements
- Bachelor’s degree in Information Technology, Supply Chain Management, or a related field.
- Previous experience in reverse supply chain operations involving IT networking or technology hardware products.
- Strong understanding of networking infrastructure hardware and associated technologies.
- Experience managing RMA workflows, repair coordination, or reverse logistics operations.
- Analytical mindset with the ability to interpret operational data and identify process improvement opportunities.
- Familiarity with KPI tracking, reporting tools, and operational performance analysis.
- Strong problem-solving and troubleshooting capabilities with attention to detail.
- Excellent communication and collaboration skills for working with internal teams, vendors, and external partners.
- Ability to manage multiple priorities in a fast-paced and globally distributed work environment.
Responsibilities
- Manage Return Merchandise Authorization (RMA) processes, ensuring accuracy, completeness, and timely resolution of returned hardware cases.
- Analyze returned networking products, identify issues, and collaborate with technical teams to support troubleshooting and root cause analysis.
- Coordinate swap, repair, and return activities for faulty components while maintaining clear tracking through resolution.
- Work closely with warehouse teams, technicians, vendors, and logistics providers to ensure smooth material movement and operational continuity.
- Monitor remanufacturing and repair performance, identifying opportunities to improve turnaround times and reduce operational costs.
- Generate and analyze operational reports and KPIs related to reverse supply chain activities.
- Provide actionable recommendations and insights to improve execution quality, workflow efficiency, and decision-making processes.
- Escalate operational risks, delays, or unresolved issues to appropriate stakeholders in a timely manner.
- Collaborate cross-functionally with procurement, IT support, quality control, engineering, and external service providers.
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