Director, Client Services

New

St. Petersburg, Florida / Philadelphia, Pennsylvania / Minneapolis, Minnesota / Detroit, Michigan / Richmond, Virginia / Nashville, Tennessee / Indianapolis, Indiana / Dallas, Texas / Atlanta Georgia / Annapolis, Maryland / Hartford, Connecticut / Washington, D.C. / St. Louis, Missouri / Raleigh, North Carolina / Portland, OregonFull-TimeDirector

Salary not disclosed

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Job Details

Experience: 10–12 years
Required Skills: Account ManagementCRMBudget management

Requirements

10–12 years in client services, loyalty marketing, CRM, or enterprise program management
Significant experience in retail
Proven ability to lead strategic accounts and manage senior client relationships
Strong understanding of loyalty strategies, CRM platforms, and data-driven engagement
Exceptional communication, strategic thinking, and problem-solving skills
Experience managing budgets and driving growth within client portfolios
Ability to lead and inspire cross-functional teams in a fast-paced environment
Bachelor’s degree required; advanced degree or relevant certifications preferred
Ability to travel up to 20%, with peak periods up to 35%

Responsibilities

Own client loyalty program strategy and performance, ensuring alignment with client objectives and KPIs.
Translate insights into actionable recommendations that optimize program ROI and member engagement.
Build and maintain senior-level client relationships, acting as a trusted advisor.
Navigate organizational dynamics to anticipate challenges and proactively address risks.
Identify opportunities for organic growth across services, technology, and analytics.
Partner with Technology, Product, Decision Science, and Strategy teams to deliver seamless program execution.
Manage account-level budgets and profitability; forecast revenue and resource allocation.
Mentor and develop team members and foster a culture of accountability.

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