Client Service Director

New
C
Citrus Health Group, IncMedical Communications
Chicago, Illinois, United StatesFull-TimeManager
Salary not disclosed
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Job Details

Experience
At least five (5) years
Required Skills
Project ManagementBusiness DevelopmentFinancial ManagementNegotiationAccount ManagementPowerPoint

Requirements

  • Minimum 5 years experience in the medical communications industry.
  • Expert level knowledge of medical publication accounts and medical communications tactics.
  • BS or BA degree in business, life sciences, communications, or related discipline.
  • Strong project management and time management skills managing large/multiple projects.
  • Proficiency in Microsoft Suite, specifically Microsoft PowerPoint.
  • Proven leadership experience with a focus on account services.
  • Strong negotiation, conflict resolution, and people management skills.
  • Ability to think analytically and effectively plan, prioritize, and execute.
  • Expert verbal, written, and presentation skills.
  • Ability to travel as necessary (<10%).

Responsibilities

  • Build and maintain strong client relationships and manage account teams.
  • Develop project proposals and budgets in collaboration with internal teams.
  • Lead strategic publication and medical communication planning initiatives.
  • Manage financial aspects of client accounts, including forecasting and reporting.
  • Identify and nurture new business opportunities.
  • Mentor, train, and coach team members, managing 1-2 direct reports.
  • Facilitate communication between team members and clients.
  • Present and sell high-quality deliverables to clients.
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