Client Servicing Manager
New
I
IV AI, IncAI Products
United StatesFull-TimeManager
Salary$95K - $130K; $95K – $130K
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Job Details
- Experience
- Minimum 4 years in account management, client success, or project delivery
- Required Skills
- Project ManagementArtificial IntelligenceAccount ManagementSaaSPowerPointAsanaNotionNLP
Requirements
- Minimum 4 years in account management, client success, or project delivery
- Experience in SaaS, AI, or tech-enabled products
- Proven experience managing complex, multi-stakeholder projects
- Track record of maintaining strong retention metrics, client satisfaction, or NPS
- Experience running executive business reviews and presenting ROI narratives
- Exceptional verbal and written communication skills
- Proficiency in project management tools (e.g., Asana, Notion)
- Proficiency in presentation tools (PowerPoint or Google Slides)
Responsibilities
- Serve as the primary point of contact and trusted advisor for your portfolio of clients
- Build deep, consultative relationships with client stakeholders
- Design and deliver structured onboarding experiences
- Conduct regular business reviews (QBRs/EBRs) to assess ROI
- Develop tailored success plans with defined outcomes and milestones
- Monitor client health and usage data to drive adoption
- Partner with Sales on renewal and expansion strategies
- Lead end-to-end project implementation and manage project timelines/budgets
- Deliver product demos, onboarding sessions, and training
- Translate client goals into technical requirements for Product/Engineering
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